Shipping & Returns Policy –
Shipping: Online orders usually arrive within 7-14 business days for in-stock items
Standard delivery charges will apply.
All packages sent via USPS.
UPS delivery can be arranged if specified in your order.
Shipping and handling charges are determined by the product purchase amount of your order before any deductions.
Not subject to special offers.
Charges are calculated before taxes.
All orders are subject to verification
Prices are subject to change without notice.
Customs and Import Duties
Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
EpiGlows.com ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
For more information regarding your country's custom policies, please contact your local customs office.
Returns
Samples for most products are available for sale on our website. We urge you to order sample sizes for testing purposes.
Please understand that due to the nature of our cosmetic products, all sales are final. Our cosmetic products are 100% guaranteed for quality assurance. Our Products are non-hydroquinone, no mercury and no steroids.
We cannot accept returns on used products. Please order samples if you are unsure.
Shipping problems, damaged goods, product defects must be reported to us within 48 hours of receipt of orders.
The address information you provide to us is copied directly into our shipping software. Please check your order submissions carefully. We will not be held responsible for the inevitable consequences resulting from address, post/zip code and other shipping information errors made by the client.
Privacy Notice
Epiglows.com does not share, sell or trade client information. Your privacy is important to us. Rest assured that information provided is used solely for the purpose of order fulfilment.
Data Collection
Categories of information collected include name, address, e-mail address, recipient's name and e-mail address, order information, telephone number, credit card information and messages or reminders you create
EpiGlows.com uses the personal information we collect from you to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the product recipient(s) in the event of order or delivery difficulties, for verification purposes, to respond to your inquiries, and to deliver services and information about our products or Web site, including adding you to the EpiGlows.com E-mail list and to our mailing list when you sign up or make a purchase.
Customers are free to opt out of the news services by following the instructions on the bottom of each news email.
We use third parties to help us provide services to you such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, administering e-mails. Third parties also provide aggregate, comparative information on the performance of our site to us and a select group.
If, after making a purchase at EpiGlows.com, you choose to participate in a survey conducted at a third party provider's website, any personal information that you provide during the survey at the third party provider's website will be subject to that third party provider's privacy policy.
You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site or the public.
If you are visiting EpiGlows.com from a location outside of the U.S, your orders placed through EpiGlows.com will be accepted and fully processed in and shipped from the U.S. All information you provide will be maintained in our Web servers and/or internal systems located within the U.S., and protected as noted in this privacy policy.
Cookies
1. What are cookies and how do we use cookies on our Web site?
EpiGlows.com uses a browser feature known as a cookie. A cookie is a small data file that is stored by your Web browser on your computer. Cookies are used to help track your clicks and pass information as you go through the pages within EpiGlows.com this allows EpiGlows.com to make our site more responsive to your needs by delivering a better and more personalized experience to you. EpiGlows.com also uses cookies to keep track of how many items you put into your shopping basket and to remember you when you return to EpiGlows.com.
We also use cookies and/or a technology known as clear gifs, which are typically stored in e-mails to help us confirm your receipt of, and response to, our e-mails and to provide you a more personalized experience. Cookies can allow us to associate navigational information from browsing visits with personal information you provide at our site.
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into Your Account.
Privacy of children on our website
To ensure compliance with Federal/British law, EpiGlows.com does not knowingly collect or maintain information provided by children under the age of 13.
Links to other websites and services
For your convenience, our Web site may contain links to other sites. Links that appear on EpiGlows.com should not necessarily be deemed to imply that we endorse or have any affiliation with the linked Web sites. EpiGlows.com is not responsible for the privacy practices or the content of such Web sites. We encourage you to review the separate privacy policies of each site you visit.
Security Statement
EpiGlows.com takes the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, secure socket layer certificate authentication and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we encourage you to adopt in all of your Internet activities.
We designed EpiGlows.com to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator, versions 5.01 or higher of Internet Explorer, versions 0.8 or higher of Firefox and versions 1.2 or higher of Safari.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
Protection
Protecting your information when using the internet should include consideration of safeguards you put on your computer and use when online. To help you better protect your information, we want to clarify some of our practices and raise your awareness of some current scams that might affect you or your computer:
"Phishing" or "Spoofing" refers to emails that appear to be from a legitimate company (often including the logo of that company) and request personal information such as credit card and bank account numbers or passwords. In reality, these emails are from an unauthorized and phony source. So there will never be any confusion:-
EpiGlows.com does not email you to verify your credit card number.
You should only submit credit card information to us when completing an order at our check-out page or when updating Your Account at EpiGlows.com.
If you receive an email that appears to come from EpiGlows.com which asks you to provide your credit card information or your password to Your Account, it would NOT be from us. You should NOT provide your credit card or password.
If you receive an email that requests credit card or other personal information in exchange, you could help us fight fraudulent email requests that make reference to EpiGlows.com by forwarding them (without altering the subject line) to us at
Terms and Conditions of Use
Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.
Legal Disclaimer
Information provided within this entire website is intended to be used as general information only and is in no way intended to replace medical advice, is not to be used as a medical treatment program nor to diagnose or cure of any disease or medical condition. Always consult with your doctor for medical advice.
You are solely responsible for the use and misuse of products offered and for all actions and consequences of that use or misuse.
Because each person is unique, we make no warranties, expressed or implied, regarding 100% effectiveness of our cosmetic products.
- Always patch test products before use.
- Keep products out of reach of children.
- FDA recommends the use of SPF for one week post peel.
You agree to indemnify and hold harmless www.epiglows.com its employees, agents, and suppliers from and against any and all claims, charges, demands, damages, liabilities, losses, expenses, and liabilities of whatever nature and howsoever arising (including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any other direct or consequential loss) incurred or suffered directly or indirectly as a result of using any products listed on our website.
